SystemAdmin: Check the documentation for Zigbee — there's a decent writeup that covers your exact question.

6 days ago · profile

My guess is the answer is in the logs. Consider running a network scan and tell us what happens.

See also

• Anyone else having issues with automations not firing?
• Migrating from Hubitat to Zigbee2MQTT — gotchas?
• Dashboard customization — where do beginners start?